Text Ingest

Add conversations from chat, email, bot, or social — auto-tagged with the unified taxonomy

Channel

Direction

Agent Name (optional)

Conversations

1 conversation(s)

Conversation 1

0 characters

Unified Taxonomy

All conversations — regardless of channel — are tagged using the same standardized taxonomy, enabling cross-channel comparison:

Billing & PaymentsDelivery & FulfilmentProduct QualityAccount AccessTechnical SupportReturns & RefundsOrder StatusComplaints & EscalationsGeneral InquiryCancellation & RetentionAccount UpdatesProduct Information