Survey Import

Import post-interaction CSAT survey scores and customer verbatims to replace AI-predicted CSAT with actual scores

CSV Import

Upload a CSV file with survey responses. Required columns: external_id, csat_score (1-5), verbatim.

Manual Entry

Link a single survey response to a conversation

No conversations found.

Conversations with Survey Data (0)

No survey data imported yet. Use CSV import or manual entry above to get started.