ClarityCX turns every call, chat and email into actionable intelligence — surfacing the root causes behind customer satisfaction before they cost you.
Billing-related complaints up 17% this week — driven by invoice confusion.
A guided, interactive walkthrough of the platform. Use the sidebar, date ranges, and ← → to explore every view — no signup required.
Billing-related complaints increased 17% this week, driven primarily by invoice confusion following the new VAT line-item format.
Align billing layout with the new tax format and deploy a proactive FAQ on the customer portal before next invoice cycle.
Get a real taste of ClarityCX's AI analysis. Free, limited, no account needed.
Paste a customer message, complaint, or review. We'll detect the sentiment, key themes, and an insight.
Paste a short transcript — a chat exchange, email thread, or call notes. We'll score empathy, flag compliance gaps, and suggest a coaching tip.
This is a limited preview. Full scorecards, historical trends, team comparisons, and coaching workflows are available in the full ClarityCX platform.
Upload a short customer call recording. We'll transcribe it and surface sentiment, themes, and an insight.
Like what you see? ClarityCX analyses every call, chat and email automatically — surfacing the root causes behind customer satisfaction before they cost you.
No rip-and-replace. ClarityCX connects to your existing channels and starts surfacing intelligence within days.
ClarityCX integrates with your existing contact centre stack — telephony (Genesys, Amazon Connect, Five9), email, chat (Zendesk, Intercom), and WhatsApp. No new hardware, no agent workflow changes.
Every customer interaction — calls, chats, emails — is automatically captured and transcribed in real time. Multi-language support including English, Afrikaans, and isiZulu.
Our AI engine processes every conversation for sentiment, emerging themes, root causes, and compliance gaps — 24/7, automatically. No manual tagging, no sample-only analysis.
Executives get live dashboards and AI briefings. Team leaders get agent scorecards and coaching flags. The system surfaces what matters before it costs you — with specific, quantified recommendations.
Most clients are live within 5–7 business days. White-glove onboarding included on all plans.
ClarityCX is built around the principle that customer interaction data belongs to you. Here's exactly how we handle it.
Data handling practices designed to meet EU GDPR and South African POPIA — lawful processing, data-subject rights, and documented accountability. A standard Data Processing Agreement is included with every engagement, and a mutual NDA is available on request.
Hosted on cloud infrastructure certified to SOC 2 Type II and ISO 27001 standards. AES-256 encryption at rest, TLS 1.2+ in transit, encrypted daily backups, 99.9% uptime SLA.
The client is the Responsible Party; SONKAY operates as the Processor. A standard Data Processing Agreement is included with every engagement, and a mutual NDA is available on request.
Every customer's conversations are logically isolated by tenant domain — no cross-tenant access, ever.
Granular, least-privilege permissions. Administrators control exactly who can view, analyse, or export each dataset.
Every access, export, and configuration change is logged and traceable — for compliance reviews and internal governance.
You decide how long data is kept. Choose full retention for coaching and analysis, or enable Process-and-Purge mode — raw audio and transcripts are deleted on your schedule (immediate, 24h, 7d, or 30d) with only extracted insights retained. Automated deletion schedules help you honour minimisation and right-to-be-forgotten requests.
Conversations captured via API integration
Audio converted to text, multi-language
AI extracts sentiment, themes, root causes
Metrics and recommendations surfaced in dashboards
Your retention policy applied automatically
The outcomes CX leaders are held accountable for — automated.
Catch at-risk customers early with sentiment and escalation signals.
Coach agents on the moments that move satisfaction scores.
Surface repeat-contact drivers and close them at the source.
Detect topic surges and sentiment spikes in near real-time.
Evidence-based scorecards and coaching notes for every agent.
Ask the AI — get answers backed by every conversation.
Illustrative targets based on industry benchmarks. Actual results depend on baseline performance, data quality and adoption.
ClarityCX analyses conversations in almost any language — local or international — and rolls every insight into a single, comparable reporting layer.
From English and Afrikaans to isiZulu, French, Mandarin, Spanish, and beyond — ClarityCX understands virtually any language your customers and agents use, including regional dialects and code-switching within a single conversation.
No matter what language a conversation happens in, every interaction is mapped to a single 12-category reporting framework. Billing & Payments means the same thing whether the call was in Johannesburg, Lagos, or Paris.
Because insights are standardised in one language layer, you can compare sentiment, CSAT, and root-cause trends across multilingual teams and regions on a single dashboard — without translation gaps or noise.
Language support follows the underlying AI transcription and analysis models. If your audio can be transcribed into text, ClarityCX can extract insights from it — and your weekly, monthly, and date-range reports remain fully cumulative regardless of the languages spoken.
Every plan includes guided onboarding. Get in touch to start your demo.
Every plan includes guided onboarding with your team. Credits refresh monthly — existing customers can add more anytime with a top-up pack.
Optional modules available on Growth and Enterprise plans.
Available on Growth and Enterprise plans — not available on Starter.
Every plan gets per-agent KPIs. Deeper analytics unlock as you grow.
Top-up credits are valid for 60 days from purchase. Buy anytime to keep analysing.
Answer 6 quick questions and get an instant assessment of whether ClarityCX is a good fit for your contact centre. No email required to start — we only ask for your details when you want your personalised report.
Have a question about security, pricing, or a custom deployment? Send us a message and we'll reply within 24 hours.
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