Managed Service · No Subscription

ClarityCX Insights

Send us your conversations. Get back executive-ready insights. No platform to learn, no subscription, no commitment.

How It Works

Four steps. No software to install.

1

Request

Tell us what you want to learn. Brief consultation call to scope your needs.

2

Send

Upload audio recordings (WAV/MP3/M4A/OGG) or transcripts (CSV/TXT/JSON). We provide a template if needed.

3

Analyze

We run your conversations through ClarityCX's AI analysis engine. 48–72 hour turnaround.

4

Receive

Branded PDF report delivered to your inbox. Optional 15-minute walkthrough call.

What You Provide

Clear inputs. No technical setup.

Audio Recordings

  • • Formats: WAV, MP3, M4A, OGG
  • • Single files or bulk ZIP
  • • Minimum 50 conversations for meaningful analysis
  • • Includes automatic transcription — analyzed with the same text-based sentiment engine

Transcripts (no audio)

  • • CSV, TXT, or JSON
  • • Template provided on request
  • • Same analysis depth as audio — skips the transcription step

Optional metadata

Improves granularity but not required

  • • Agent name or ID
  • • Date of interaction
  • • Channel (call / email / chat)

What you DON'T need to do

  • ✗ No software to install
  • ✗ No platform to learn
  • ✗ No integration with your telephony stack
  • ✗ No long-term commitment
Privacy & Data Handling

Your data, handled with care.

Your data stays yours

You own your recordings, transcripts, and customer data. We're your processor — not your data controller. A standard Data Processing Agreement (DPA) is included with every engagement. NDA available on request before you share anything.

You control the retention window

Choose what happens to raw data after analysis:

  • •Immediate Purge: Raw audio/transcripts deleted within hours of analysis completion
  • •7-Day Hold: Retained for 7 days in case you need re-analysis, then permanently deleted
  • •30-Day Hold: Retained for 30 days, then permanently deleted

Only aggregated insights and analysis results are retained. Never the raw conversations.

PII is automatically redacted

If you send audio, we transcribe and automatically flag potential PII (ID numbers, card numbers, phone numbers). Flagged segments are redacted before analysis — they don't appear in your report. If you send transcripts directly, we recommend pre-redacting obvious PII, but we'll catch it on our end regardless.

Security & compliance

  • •SOC 2 Type II and ISO 27001 certified infrastructure
  • •Encrypted in transit (TLS 1.2+) and at rest (AES-256)
  • •POPIA compliant processing framework
  • •South African data protection jurisdiction
  • •No data sold, shared, or used for any purpose other than your analysis

The legal relationship (simple version)

•Your company is the Responsible Party under POPIA (you collected the data from your customers)
•SONKAY is the Operator/Processor (we process it on your behalf, under your instruction)
•The DPA defines this relationship in writing
•Your existing "calls may be recorded for quality and training purposes" notice to customers already covers this use case
Launch Pricing — 2026 rates

Pay per batch. No subscription.

Pulse Check

R4,500
  • 50 conversations
  • 48-hour turnaround
  • Executive summary + sentiment breakdown
  • Category analysis
  • 3 strategic recommendations
Most Popular

Snapshot

R10,000
  • 200 conversations
  • 48-hour turnaround
  • Everything in Pulse Check, plus:
  • Agent performance snapshot (if agent metadata provided)
  • Coaching flags with examples
  • Root cause analysis (systemic vs agent-level)

Deep Dive

R25,000
  • 500 conversations
  • 72-hour turnaround
  • Everything in Snapshot, plus:
  • Full strategic recommendations (5+)
  • Trend analysis across conversation categories
  • Optional 15-minute walkthrough call

Custom volumes available on request. Invoice issued after scoping call — payment due before analysis begins.

What You Get Back

A branded report, ready to act on.

→

Executive Summary

Headline metrics, key findings, 1-page overview

→

Sentiment Breakdown

Positive/neutral/negative distribution with visual chart

→

Category Analysis

Top conversation themes (billing, delivery, product, service, etc.)

→

Agent Performance Snapshot

Per-agent comparison (if agent metadata provided)

→

Coaching Flags

Specific improvement areas with examples

→

Root Cause Analysis

Systemic issues vs agent-level issues

→

Strategic Recommendations

3–5 actionable next steps

→

Optional 15-minute walkthrough call

Discuss findings with our team

Consultation Request

Let's scope your engagement.

No obligation. We'll review your needs and recommend the right package.